Terms of Service
The rules of engagement for using novaagency.me and interacting with our concierge agent. Plain language wherever possible, lawyer-readable where required.
Acceptance of terms
By accessing the website of Nova Agency or engaging our digital interfaces, you agree to be bound by these Terms of Service. If you are accepting these terms on behalf of a company or commercial entity, you warrant that you have the legal authority to bind that entity.
Governing law & jurisdiction
These Terms of Service, together with your use of our site, are governed strictly by the laws of the United Arab Emirates and the Emirate of Dubai / Dubai International Financial Centre (DIFC). Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the competent courts of Dubai / DIFC.
Permitted use & platform security
Users are granted a limited, revocable, non-transferable licence to navigate our website and interact with our automated concierge agent. You are explicitly prohibited from:
- Using any automated system, script, or scraping mechanism to extract data from our site or reverse-engineer our system prompts.
- Inputting malicious code, prompt-injection attacks ("jailbreaks"), or defamatory text into our communication channels or chatbot widgets.
- Misrepresenting your identity or that of the organisation you represent when contacting us.
Intellectual property
All original materials, web layouts, graphics, branding, and proprietary marketing frameworks displayed on this website are the sole property of Nova Agency. Unauthorised redistribution or reproduction is strictly prohibited.
For IP ownership in client-deliverable engagements (custom prompt logic, fine-tuning scripts, source code, client data), see the Master Services Agreement §3.
Questions about these terms
Contact us at [email protected] or via the contact page. See also our Privacy Policy, Cookie Policy, and Master Services Agreement.